8 Sharp Home approach services people clients inspired
From cover of The Experience Economy.

Inspired: People





Pine & Gilmore

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Joseph Pine and James Gilmore, well-published authors and management consultants, focus on customer-relationship management and the customer experience. Their 1999 book, The Experience Economy, examined new marketing and customer service techniques, developed specifically to design a customer experience, and thus put forth the notion that "Work is a theater and every business a stage."


Pine & Gilmore
Buy the book online.

Buy the book online at Amazon.com.



Resources for Pine & Gilmore

Management Horizons, LLP: Pine & Gilmore's Consulting Company

Related Article: Direct Your Employees to Act!

Fast Company Review

Buy the Book Online at Amazon.com: Includes Sample Pages

In Search of the Experience Economy

Additional "Experience Economy" Resources


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